CSS Corp Hiring Technical Support Engineers
Eligibility Criteria | ||
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Job Role : | Technical Support Engineer | |
Qualification : | BE/B.Tech/BSC/BCA/MCA Or Any Related Graduate | |
Batch : | 2020/2021/2022 | |
Job Location : | Chennai | |
Package : | 3 LPA+ |
Roles and Responsibilities for CSS Corp Recruitment 2022:
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
- Uses troubleshooting techniques to identify network related issues
- Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
- Help employees with access & account issues based on defined/documented guidelines, policies and procedures
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently
- Complies with schedule adherence to ensure the overall service level targets are achieved
- Identifies and provides input on unique (or) recurring user problems
Preferred Qualification (Secondary)
- Excellent communication skills
- Good customer service skills, multitasking and leadership skills
- Ability to adjust quickly to the changing priorities and make quick decisions with limited information